Explore a range of transportation options for your spa getaway
City Center
Banner Elk
2.0
mi
Airports
Tri-Cities Regional (TRI)
59.9
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious and Cozy
“I stayed in a two-bedroom unit with a fully equipped kitchen, a spacious living room complete with a wood-burning fireplace, and a roomy bathroom featuring a jacuzzi. It was perfect for our family getaway!” view full review
Relaxing Jacuzzi
“The master bath had a lovely jacuzzi that was spacious enough for two. It provided a good way to unwind after a long day of activities!” view full review
Fun for Kids
“My daughter really enjoyed the game room and playground. It was nice having 24-hour access to the indoor pool, allowing us plenty of time to have fun and relax.” view full review
Great Views and Entertainment
“The amazing views from our condo were the highlight of our stay. We could watch the colorful hummingbirds at the feeders we brought, which kept us entertained for hours!” view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
Free parking
No pets allowed
Vending machines
Sports & Fitness
Fitness center
Pool tables
Table tennis
Guest Parking
Dryer
Cookware/ Kitchen utensils
Business
Fax/Photocopying
Children
Board games
Children's play area
Spa & Leisure
Indoor swimming pool
BBQ facilities
Sauna
Jacuzzi
Room features
Heating
Sitting area
Dining table
Bathroom
Washing machine
Free toiletries
Self-catering
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
2173 Sugar Mountain Drive,
Banner Elk,
North Carolina,
United States of America,
28604,
North Carolina
Map view
2173 Sugar Mountain Drive,
Banner Elk,
North Carolina,
United States of America,
28604,
North Carolina
City landmarks
Ski Area
Sugar Mountain Resort
1.2
mi
3045 Tynecastle Hwy
Sugar Creek Gem Mine
1.4
mi
Foscoe Grandfather Comm Ctr
5300 ft
Flattop Mountain
1.3
mi
Arbor Dale Church
1.2
mi
Wildcat Lake
1.2
mi
Store
Ski Country Sports
1.5
mi
Banner Elk Church of Christ
1.3
mi
Banner Elk Seventh-Day Adventist Church
1.3
mi
Gallery
The Art Cellar
1.5
mi
Hanging Rock Chapel
1.6
mi
Linville Gap
1.9
mi
Peak Mountain
2.0
mi
394 Shawneehaw Avenue South
EDGE of the WORLD Whitewater Rafting
1.9
mi
Church
Banner Elk Methodist Church
1.9
mi
Clark Gallery
1.9
mi
Church
Banner Elk Presbyterian Church
1.9
mi
Parks
Tate-Evans Park
2.1
mi
Gallery
Mountain Blue Gallery
2.1
mi
Store
Lowes Foods of Banner Elk
2.2
mi
Ski Area
Hawksnest Snow Tubing and Zipline
2.5
mi
Old NC Hwy 105
Linville Gorge Wilderness Area
2.5
mi
Valley Haven Church
2.4
mi
Profile Trail
2.5
mi
Golf Course
Grandfather Golf and Country Club
2.6
mi
St. Bernadette Catholic Church
2.6
mi
Mount Calvary Church
2.6
mi
Bear's Paw
2.9
mi
Hawksnest Golf and Ski Resort
2.9
mi
Reviews and Ratings
<br />
Feedback from previous guests about their experience.
70%
loved the resort and would return for another relaxing stay
Great location
Responsive staff
Dirty rooms
Outdated facilities
7.0/10
Very good
Rooms
5.8
Location
9.3
Service
8.3
Dining
5.0
Guest reviews
7.0/10
based on 5 reviews
8.2
8.2/10 based on 191 reviews
Scott
United States of America,
February
2025
6.6/10
Despite some serious maintenance issues and outdated decor, the resort offers stunning views, especially at sunset. Staff members were friendly and helpful, which made our stay more enjoyable. However, the issues with cleanliness, especially in the unit, and uncomfortable furniture took away from the experience. Overall, it's a mixed bag of clean surroundings but with many needs for improvement.
Rooms
5.0
While the unit had beautiful views, it was in dire need of updates, especially with the furniture and the cleanliness standards.
Service
8.0
I found the staff to be very friendly and responsive, which was a positive aspect during our stay.
Location
9.0
The location is fantastic, situated near the top of Sugar Mountain with gorgeous views and easy access to local attractions.
Dining
Facilities
5.0
The resort has some modern touches in the kitchen and bathroom, but many other areas need substantial renovation.
Ralph
United States of America,
February
2025
7.2/10
This resort has some fantastic amenities like a pool, spa, and game room, which made for a great stay overall. However, I was frustrated by the limited kitchen supplies and cleanliness issues in the unit. While I enjoyed the beautiful views, the lack of basic cooking essentials and some cleanliness concerns were quite disappointing for the price we paid.
Rooms
5.0
The unit had plenty of space for us, but it was extremely run down with some broken games and issues with screws sticking out of the floor.
Service
8.0
The service was attentive, as they called to forewarn us about potential issues with snow and ice, and they responded quickly to our concerns regarding the unstable dishwasher.
Location
9.0
The location is lovely for kids and perfect for skiing, plus it’s convenient for visiting Lees-McRae College and exploring the beautiful nearby hikes.
Dining
Facilities
7.0
The amenities were a highlight, especially the pool and spa, which added great value to our stay, although the condition of some facilities needs improvement.
Raymond
United States of America,
February
2025
5.4/10
My stay at the resort was a mix of good and bad experiences. The location is fantastic, nestled in nature with great views, but the facilities left a lot to be desired. The state of the rooms and common areas was not ideal; they seemed old and not very clean. The service was responsive and the staff did their best to assist, but issues like the broken dishwasher and the dirty furniture really affected our comfort during the stay.
Rooms
The rooms were spacious but quite outdated and not very clean. We had to cover the old sofa and chairs just to sit comfortably. Rating: 5/10
Service
The service was good, and the staff was always willing to help us find things in the area. Rating: 8/10
Location
The location was wonderful, being very close to Sugar Mountain and offering beautiful views all around. Rating: 9/10
Dining
Facilities
The facilities need significant updates; the indoor pool and hot tub didn’t feel welcoming, and the gym was lacking equipment. Rating: 5/10
Great location
Dirty rooms
Frances
United States of America,
December
2024
7.8/10
We had a wonderful family getaway at Highlands at Sugar. The views were absolutely breathtaking, and we really enjoyed the spacious suite and fully equipped kitchen. However, there were some cleanliness issues and the place definitely showed its age, making it less appealing in parts. Overall, it's a solid choice if you're looking for a relaxing stay surrounded by nature.
Rooms
7.0
The suite was spacious and had everything we needed, though the cleanliness left something to be desired, especially in the jacuzzi.
Service
8.0
The staff was friendly and helpful throughout our stay, which added to the comfort of our experience.
Location
9.0
The location was great, situated high up with stunning views of the mountains, but be prepared for steep roads, especially during winter.
Dining
Facilities
7.0
The facilities included an indoor pool and game room that were enjoyable, but they could use some updates as they felt a bit old.
Chester
United States of America,
December
2024
8.6/10
I had a wonderful trip at this resort! The amenities were impressive, especially the pool and spa. However, my unit lacked basic kitchen supplies, which was frustrating. Overall, it’s a great place to stay if you’re looking for comfort and fun activities nearby.
Rooms
7.0
The room was spacious and had a great view, but it definitely needs some updates, especially in the kitchen where I found limited cooking utensils.
Service
9.0
The service was quick and efficient. The staff checked me in after hours without any issues.
Location
10.0
The location is perfect for skiing and snow activities and also close to various attractions in the area.
Dining
Facilities
8.0
The resort had great amenities like a pool and spa, but some areas lacked cleanliness, particularly the hot tub.
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